Sending money
Rates, fees, delivery times, and tracking a transfer.
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Your card
Activating, freezing, limits, and virtual cards.
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Signing up, verifying identity, and security.
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How fees work and how to reduce them.
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Keeping your account safe and reporting issues.
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Popular questions
Answers to the common ones.
Many transfers arrive in seconds. Some corridors take a few minutes to a few hours depending on the destination bank and local cut-off times. You'll always see an estimate before you send and can track progress live.
Your wallet includes local account details in supported currencies such as USD, GBP, EUR and AED. Share them with clients or employers and receive money as if you had a local bank account.
Open the Card section in the app to activate a new card, and toggle Freeze at any time to instantly block spending. Unfreeze just as quickly when you're ready to pay again.
Usually a government-issued photo ID and a quick selfie to verify it's you. Some regions may ask for proof of address. Verification typically takes minutes.
Yes. Customer funds are safeguarded with regulated partner institutions and kept separate from company money, and your account is protected with bank-grade encryption and 24/7 monitoring. Read more on our security page.
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